What are some good use cases of RPA for business automation

Robotic process automation (RPA) is a system that allows businesses to automate processes and tasks typically performed by employees. The system can operate across a variety of applications, platforms and sectors. RPA integrates well with existing IT infrastructure and requires no additional installation. Businesses don't need to make huge investments to automate the processes they need. There are many ways to use RPA effectively, some of them are mentioned below.

• Customer service

Modern consumers are accustomed to quick responses and efficient solutions. Automation makes it possible to deliver the results your customers want. An automated customer management system can triage queries and provide early responses to customers. Automated systems can separate queries into various categories such as technical department, service department, etc. Sorting ensures queries are routed to the correct customer care agent for quick resolution. There is no need to forward customer calls from one executive to another. Customer service involves many rules-based processes that can be automated and streamlined. Studies show that 70-80% of rules-based processes can be automated, and it's best to start with customer service.

• Invoice processing

Processing high volumes of invoices involves repetitive manual tasks that lead to delays and incorrect payments. Timely payment ensures high quality goods/services from your suppliers. Invoice processing has many challenges such as formatted invoices. Data from various sources must be integrated into a single financial database system. RPA automatically processes received invoices. OCR can be used to automate formatting for paper-based invoices.RPA can automate data entry, error reconciliation, and handle specific decisions needed to process invoices, reducing the need for human intervention.

• Sales order

Data consistency is a difficult task in enterprise systems. Sales reps must spend significant time entering data into CRM and ERP systems. Financial analysts must replicate data and enter it into other systems or modules. This can lead to duplication, errors, and impact productivity. RPA enables end-to-end sales activities by automating tasks such as sales order entry, invoicing, and more. Helps with database management by eliminating duplicate data, improves customer experience, and increases sales force satisfaction by eliminating it all. With time-consuming tasks like data entry, you can focus on your core work prospects and generate more business.

• Salary

Processing monthly payroll is a time-consuming and repetitive task for the HR team of any organisation and also requires a large amount of data entry effort. This can lead to inaccurate data, delayed payments and frustrated employees. RPA can load wages and deductions, verify timesheets, and guarantee consistency of employee data across several platforms. Automate payroll creation and manage benefits and reimbursements. RPA can enable end-to-end automation of payroll-related transactions, preventing errors and delays.

• Price comparison

Businesses often need to make bulk purchases to make products or provide services. The prices of these items affect a company's revenue or profits. Companies always research online to make informed decisions. Because the research process is time-consuming and complex, many companies are now starting to use RPA. The system not only compares prices from different suppliers, but also compares product features and quality. Businesses can purchase the best resources at the best possible price.

• Store customer information

RPA helps you store, organise, and manage all types of customer information, making everything easily accessible. Numerous pieces of data, such as contact details, past purchases, preferences, and private data like birthdays and anniversaries, are automatically categorised by the system.

The system can display all information to customer care executives, salespeople, and similar personnel. You don't have to manually enter this information or worry about its accuracy. RPA is more accurate than humans and has a smaller margin of error. Storing information can be a very difficult and stressful task. Adopting RPA can reduce repetitive tasks by almost 80%.

• HR information processing

Storing and processing HR information is a difficult task. It can be a laborious and time-consuming procedure. Successful businesses generate large amounts of employee data, which can be difficult to sort and manage. RPA systems can collect and manage all the information needed by the HR department. Information such as employee history, salary, reimbursement, education level, etc. can be sorted and stored through RPA. All day-to-day tasks can be handled and HR staff can focus on the human side. You can focus on improving employee productivity and work culture in a way that automation cannot.

• Fast refund processing

A company's reputation depends on how quickly it can process returns. Customers want this process to be fast and smooth, but that's easier said than done. Complaints and return requests can create so much data that it can be tiring to organise. This problem is well handled by the RPA system, which promptly processes refunds.This improves the overall customer experience and has a positive impact on your reputation.

• Recruitment

Robotic process automation can also help with recruiting, helping to greatly streamline the process. The system can source resumes from various platforms, access value, sort out spam or unwanted applications and other elements. This can greatly simplify the hiring process. This reduces the burden on recruiters and allows them to approach each applicant more thoroughly.

90-95% of key hiring processes, including screening, evaluation, measurement, onboarding, and management, are handled by RPA.

• Extract data from various formats

Data appears in a variety of formats, from editable text to handwritten notes. Data entry professionals struggle to read and enter information into systems. Optical character recognition technology makes it easy to read and enter information into a system from sources in a variety of formats.

The entire process can be automated with little compromise to the accuracy of the information. If your business needs to collect and store information from a variety of sources, RPA is a great investment. Employees spend approximately 10 to 20 percent of their working time on these computer tasks. Save time and concentrate on increasing productivity.

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